WS
Wimpie S

1 reviews | Active since Apr 2010

17 Dec 2016, 21:46

Bad Service

<p>I am busy with a deal with Wesbank since 18 November 2016 to 17 December and it is still not finalised. We are the sellers of a vehicle and the buyer of our vehicle is a client of Wesbank who is struggling with a consultant Lindelani Mutondwa who always comment in emails that she can’t find the client she will phone back etc., etc. but if we phone the client they always pick up immediately, but for weeks and weeks nothing is finalized. We are currently on holiday they promised us that they will send an agent to collect papers on the 14th December, nobody came, we phoned on the 15th of December and someone else answered the phone and said they are at a Christmas party and they said we must phone back on the 17th of December between 08h00 and 12h00, we did but the phones were diverted to afterhours service. This is ridiculous. We never experienced such bad service to finalize a contract. </p> <p>Pleaaaaaase HELP</p>

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Replies (1)
WesBank
WesBank's reply20 Dec 2016, 14:11
Official

Good day

Thank you for your concerns highlighted. Your complaint has been referred to the relevant management to communicate with you and resolve your matter.

Trust that you find this in order.

Kind regards

WesBank