Bad service

<p>I have vehicle finance through Wesbank.</p> <p>This morning 29/07 at 01:53 am I received two emails to notify me that an insurance policy has been added on my account.</p> <p>I have not received any communication from Wesbank to inform me that I should provide proof of insurance on my vehicle.</p> <p> </p> <p>After speaking to a consultant this morning to gain information about this added policy I was told to email proof of insurance on my vehicle and the problem will be rectified.</p> <p>I emailed proof to Wesbank and only received a confirmation email, no extra info that the problem will be rectified.</p> <p> </p> <p>I phoned Wesbank again this afternoon and spoke to Tasmin. She told me that the reversal and cancellation of the policy can only be done after 48 working hours.</p> <p> </p> <p>My problem with Wesbank is: </p> <p>I did not authorize any policy on my account.</p> <p>Why do Wesbank email clients at 1:53 am, this immediately gives the idea of ********** activity, when all other e mails were received during business hours?</p> <p>I am going to pay interest on the extra R513 that Wesbank is charging on my account and I must wait until Wednesday for the amount to be reversed, while the installment goes off from my account on Monday and Wesbank is not going to reimburse the interest.</p> <p> </p> <p>I demand that Wesbank call me and send proof of the notification , that I must send proof of insurance.</p>