RL
Rene L
1 reviews | Active since Feb 2011
08 Jun 2021, 12:27
BAD SERVICE
I refinanced my vehicle through Wesbank , I specifically asked for my 1st debit order to go off on the 25th July 2021. But the debit order is loaded for the 25 June 2021 I then proceeded to request the change of debit order via the online site , I did this last week reference number 478656 but still no reply. I tried calling the call centre I phoned 3 times twice I was cut off and the third time I was holding on until I eventually dropped the call because I had to go into a meeting.
This is really bad service
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WesBank's replyOfficial
08 Jun 2021, 13:50Dear Rene L
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply08 Jun 2021, 13:50
Official
Dear Rene L
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution