KM
Kgadime M
1 reviews | Active since Feb 2018
17 Jan 2019, 10:39
BAD / POOR SERVICE
We have been asking for a settlement letter via e-mail for over a week now, calling and sending e-mail and getting no help. We want to settle our account in full. E-mails have been read but with no reply. This is not professional and it is money and time consuming having to make calls and e-mails and getting no response... common decency that one would be phoned back with feedback.
We are very disappointed in Wesban****!!!
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WesBank's replyOfficial
17 Jan 2019, 11:10Dear Kgadime Donald Matlala,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS86B43.
Regards,
Clara
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS86B43.
Regards,
Clara
WesBank Service Resolution
WesBank's reply17 Jan 2019, 11:10
Official
Dear Kgadime Donald Matlala,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS86B43.
Regards,
Clara
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS86B43.
Regards,
Clara
WesBank Service Resolution