Bad/ no service from wesbank

I have been a long standing client of wesbank and FNB and have for the 1st time in 4 years app**** for vehicle finance in last week. After completing the online financial application I called the call centre since Thursday to finalize the process and 4 days later no joy .Everytime I speak to a call centre agent I am told a different story. What happen to procedures and informing all staff to follow same? I am left frustrated at the nature in which a simple financing application has been handled. When asked to speak to a manager, none of them call back or is available to speak to me. Wesbank I suggest you improve your service offerings or risk loosing clients.