Bad Experience with WesBank

Received e resisted letter via posnet after i called WesBank to confirm that i no longer can pay my account i been trying to get hold of the relevant person but every time i called in i get redirected to the next department just to start the same scenario all over again after nearly 15 min after explaining the same story again i was furious and just before this person could help me he drop the phone on me.so now i ask you are these people *********** to do their work and why do i as client need to call them why can't they call you to sort things out