RN
Rhulani N
1 reviews | Active since May 2018
15 Nov 2021, 13:16
Bad experience
My experience has been poor recently with Westbank online website portal which required my id# but no otp sent. Firstly I called wesbank and there was no logical explanation as to why OTP are not working on their website I was then advised to download the app which is not user friendly as you register. After 5 attempts I managed to register then I was given I wrong number for activating the app ***. Very disappointed
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Replies (2)
WesBank's replyOfficial
15 Nov 2021, 13:41Dear Rhulani N,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply15 Nov 2021, 13:41
Official
Dear Rhulani N,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
RN
Rhulani N's updateReviewer Update
15 Nov 2021, 14:54My online portal has been sorted 👌
Thank you for quickly resolving my issue
Thank you for quickly resolving my issue
RN
Rhulani N's update15 Nov 2021, 14:54
Reviewer Update
My online portal has been sorted 👌
Thank you for quickly resolving my issue
Thank you for quickly resolving my issue