1 reviews | Active since Mar 2009
Bad dissapointing service
As serious repeat customers you are offered a rate 3% higher than what you presently have. And when you try and query or speak to someone to assist, you are told to get hold of the "Marketer" who is dealing on your behalf. What pathetic service to FNB private wealth customers and the so called "How can we help you". Adverti*****t is get your deal sorted in 20 Minutes but query it and you must wait 24 Hours to get to speak to hopefully someone.
Look at your options Webank has no real interest to help existing GOOD clients so go elsewhere
Dear Mrs. M Pistorius,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS77753.
Regards,
Clara Harvie
WesBank Service Resolution
Dear Mrs. M Pistorius,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS77753.
Regards,
Clara Harvie
WesBank Service Resolution