Bad customer service in both the contact centre and collections department!

Wesbank always advocates the use of its self-help facilities. On February 9, I logged a request online to change my account due date from the 25th to the 1st of each month. The reference number for the request was 622741. To my surprise, the debit order went off on February 25, meaning Wesbank didn't bother with my request! I called the contact centre this morning, and I was told there might have been a technical issue because my request wasn't processed. Well, I didn't get any response to my online request except for the Service Request Confirmation, which disappeared into a black hole somewhere! The consultant transferred me to the collections department to update my account due date. To cut a long story short, the consultant informed me that he cannot change the date to March 1 at this time and that I must call back after March 1! I conveyed my disappointment with his request since I had already logged the request online, and nothing happened! He then dropped the call at 10:42 without saying anything I could hear. This is unacceptable customer service! I also work in a customer service environment and will never ask my customers to call me back; instead, I will arrange to call them on the appropriate day so that I can complete their requests correctly. Considering the full story, please notify me and change my debit order date to the 1st of the month, effective April 1. If you deduct from my account on the 25th of March, I will reverse the debit order, as you don't have my consent (there won't be money in my account in any event, as my employer is changing salary dates). The unpaid charges will have to be reimbursed by Wesbank, and they will be forced to set up a new collection date for the 1st of April going forward! Bad, bad, bad customer experience!