Bad customer service

I would like to follow up on my previous review and contact with Wesbank regarding my retrenchment and credit insurance availability. They are adamant in their decision that their customers are not covered with credit life insurance yet my contract states fees for Credit life insurance is R100,549.24 . I also found that in 2007 they published an article which anyone can google under 'Wesbank credit life insurance' i quote ' The NCA allows credit providers to insist that the consumer must have credit insurance. This is insurance that protects the debt in the event of the consumers death, disability or retrenchment'. This is according to the NCA yet Wesbank continues to call me to make payment arrangements. I urge all consumers to first check with which bank are you dealing with before purchasing a vehicle and to enquire about credit life insurance before signing any agreements.