Bad Customer Service Assistance

I use to love the service of FNB and Wesbank but recently it has been terrible. I just needed to confirm a transfer, but that seems to be impossible. Their automated system is terrible as it cuts you off, I have been cut of more than 4 times. After putting in the request information and speaking to the computer your call just hang and then gets cut, it is nearly impossible to be transfer to a consultant and when you finally do get through you have to wait for more than 15 minutes to just talk to someone. I finally manage to get through to a consultant but with no success, I have been transfer more from one department to other and no one seems to be able to assist me. I don't get why there is certain departments to assist with problems and queries if they can't even give you basic information and actually assist you.

This has really been Frustrating and by far the worst service I have received from FNB