1 reviews | Active since Jun 2014
Bad customer service after buying a damaged vehicl
In May this year I approached Wesbank to purchase a secondhand vehicle privately, knowing that they appoint Titleguard to inspect the secondhand vehicle I was comfortable in going this route. After taking delivery of the vehicle I took the vehicle to a reputable panelbeater to remove two small spots of rust on the bonnet. When I arrived at the panelbeater, he immediately pointed out to me that the vehicle had either been in a roll over or a t-bone accident to the left side of the vehicle.. none of this was pointed out to me by Titleguard or the seller, I would never have bought this vehicle if I knew it was in an accident prior. Since then I have been sending photos of proof to Wesbank and Titleguard. Wesbank took the vehicle to a panelbeater and sent me an email stating they want to establish when the accident happened, before or after I purchased the vehicle. Since then they now state that I was aware of the damages and they will therefore not uplift the vehicle. I still haven't received the panelbeater's report after numerous requests as my lawyer needs it. I haven't had such bad experience with a company like this. One would think that they would support their customers
We acknowledge receipt of this complaint however we believe that this matter was already addressed and the Bank's stance was communicated to you in writing. Regrettably, we do not believe that a cancellation is warranted in this instance as the items listed are not material in nature. Furthermore, you had signed an indemnity following the inspection.
We believe that this dispute was investigated thoroughly and we consider the matter closed.
Kind regards
WesBank
We acknowledge receipt of this complaint however we believe that this matter was already addressed and the Bank's stance was communicated to you in writing. Regrettably, we do not believe that a cancellation is warranted in this instance as the items listed are not material in nature. Furthermore, you had signed an indemnity following the inspection.
We believe that this dispute was investigated thoroughly and we consider the matter closed.
Kind regards
WesBank
