GH
Gael H
1 reviews | Active since Aug 2020
12 Aug 2021, 13:28
Bad customer service
Been trying to get hold of Wesbank for an urgent Border letter - all numbers on the website ask you for ID number etc and then line goes dead!! Been trying all day.. Apalling customer service.
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Replies (2)
WesBank's replyOfficial
12 Aug 2021, 13:37Dear Gael H
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply12 Aug 2021, 13:37
Official
Dear Gael H
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
GH
Gael H's updateReviewer Update
12 Aug 2021, 15:29Thank you for the prompt reply from Elliott Mohale at Wesbank - he responded to my review and immediately assisted me with what I needed.
GH
Gael H's update12 Aug 2021, 15:29
Reviewer Update
Thank you for the prompt reply from Elliott Mohale at Wesbank - he responded to my review and immediately assisted me with what I needed.