Bad Customer Service
I have been emailing customer service to request a discount on early settlment of my account, but they don't bother to reply. I am trading my exsisting car & taking a new vehcile(both under Wesbank), but looks like they want my new bussiness, but also penalising me for settling my old vehicle. MFC previously assisted me, but not sure why Wesbank does not follow suite.
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WesBank's replyOfficial
22 Apr 2026, 13:53Dear Ronald M
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply22 Apr 2026, 13:53
Official
Dear Ronald M
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution