1 reviews | Active since Aug 2009
Bad Customer Service
I logged several calls with you to get my Natis documents and was always told UTi courier will deliver them to me in seven working days as they were prepared already. I have, to date, not seen any documents to that effect. I spoke to several staff members on various days as illustrated on this report. Ref wes***3 Leandra Van Wyk, (16/10/2015) will have the car changed into my name in the next 7 days. Ref wes1510/ Charlene Naidoo on 21/10/2015. Moebeen Chothia on 22/10/2015 at 14:45 advised it will be fully processed on Saturday the 24th of October 2015. Shaunette 26/10/2015 at 12:05, Clarissa 26/10/2015 14:06, Andrew Steyn 12:49 27 October 2015, documents finalised today.<br> <br> It should be couriered tomorrow meaning the 28/10/2015. Clarissa 28/10/2015-promised to get document on 30/10/2015. Candice Pond 29/10/2015 16:20 promised to get on 30.10.2015, Nadine Frank 30/10/2015 08:25 promised to courier today and gave an ultimatum to call me before 11:00. I therefore called Nomfundo Gwala now at 10:34 who told me my account is not fully settled while it was all done. I want my documents in 72 hours or else all media outlets will be aware of this matter.
Thank you for your complaint allowing us to investigate your concerns raised. The respective Customer Service Team has communicated with you to discuss the matter in detail and your Natis document has been sent via our courier services.
We sincerely apologise for the frustration experienced in this regard and trust that all is in order.
Kind regards
WesBank
Thank you for your complaint allowing us to investigate your concerns raised. The respective Customer Service Team has communicated with you to discuss the matter in detail and your Natis document has been sent via our courier services.
We sincerely apologise for the frustration experienced in this regard and trust that all is in order.
Kind regards
WesBank
