TN
Thobekile N
1 reviews | Active since Aug 2020
16 Feb 2021, 11:08
Bad Customer Service
I swear Wesbank Customer service is the worst firstly they deducted money for insurance while I had insurance , now like it is taking 2 weeks and counting for a query to be resolved. I’m highly disappointed to say the least. I always held Wesbank in high regards. So I had to keep calling them for me to get clarity. I’m so irritated and angry honestly. If only they said what was needed from the beginning
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WesBank's replyOfficial
16 Feb 2021, 13:50Dear Thobekile Ngwenyama,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply16 Feb 2021, 13:50
Official
Dear Thobekile Ngwenyama,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution