Bad Customer Service

I bought a car from Wesbank through financing and a service plan from Motorite . And today when I took my car in for service I was told that my service plan had expired in May 2024 and I did not receive any call or email from Wesbank or Motorite making me aware that my service plan is about to expire. I was told by my car dealer that the plan has expired. What kind of a business are you guys running. I havent even received any policy schedule from Wesbank or Motorite. I only got the policy schedule today when I called to complain and query, of which I wasnt assisted because the contract is between Wesbank and Motorite but I am the one paying premiums and car installments every month. So disappointed in the service I have received. I dont get any updates no policy schedule I didn't even get a chance to extend my service plan. Since the policy expired 7 Month ago and I am only finding out today. I am disappointed in you guys, the service i received is horrible and this is no way to treat a customer.