BAD CUSTOMER SERVICE

I Have had the worst experience with wesbank the call center agents are unprofessional and rude, i spoke to a lady by the name of Zandile at the collections department who just dropped the phone in my ear they blatantly refused to call my father and told me that she does not need to speak to me as I am not their client yet they refuse to call their client to get authorization for me to speak to them on behalf of my father, she said my father just needs to buy airtime and call them as they cannot call him and all we want to do is make some changes and find out why they did not debit on the account this service is ridiculous.