Bad Customer service

Today as i am writing this, i spoke with a gentlemen who was very helpful and he assisted me but further more he gave me the details of the person who is handling the case. He told me that the person is Liya Rayi and he provide me with the cell phone number. I called the Ms Liya Rayi on the cell number given to me which is ********** and i explained myself and want to give her the reference number in question...the lady just shouted me and told me that shes not talking to her cellphone number i must call her direct number, i requested the number she gave me the number without a dialing code and when i asked the dialing code she told me that shes knocking off. not even saying in a professional manner that i will contact you tomorrow. I am a public servant and i dont speak with clients like that the best or the least that i would have done is to say i will call you back tomorrow. To me it shows that the lady wont be assisting me on this matter