Bad customer service!!!

I've been trying to get my colleague to take over my vehicle installment as he is interested in the vehicle. I was told that 3rd party must apply online.

Me and the 3rd party have tried many avenues in efforts of trying to straighten this challenge up.

1. The 3rd party created a profile application and was not approved. (He is a doctor and has no new debt and no payslips were asked during application but he was rejected nonetheless)

2. We went to FNB and we were called Wesbank but we waited for 20 minutes to speak with a consultant only for the line to cut off.

3. Yesterday we went to Wesbank in Fairland. We had to wrestle with the security just to let us in. We were told Wesbank only services businesses with permits. After struggling with security, we finally got inside. We got connected to a consultant working from home. We spoke and he said he'd follow up within an hour but we're still waiting for his communications.

4. Just now, I have been on hold for 20 plus minutes and still didn't speak to a consultant.

I am concerned because I might not be employed at the end of the month and the bank is lax in not trying to help us out. This is really getting on my nerves because I want to do away with the vehicle because I might not afford the deduction month end.

Please Help!!!