Bad customer service

Can someone from the so called legal department assist I have been calling to adv that my husband who is the acc holder has passed on and whilst his estate is being dealt is as he only passed on the 1st of Feb 2021, I want to make payments. Was told not to an dthe account will be sent to estate legal and a case agent will be assigned and I will be called after a day, it's 3 days later and no call, whne I call I been told they transferring to legal, then the call cuts. I've been on the fone for almost 2hrs now and I had to stop my own work. I don't want to fall behind with the car untill it is settled, and the way this company is doing things it is like they want me to fall behind for the car to be taken. Please help me or let me continue making payment whilst u guys decided whether u want to call me or not.