Bad bad service

I have paid up the the vehicle,I called the wesbank to confirm if the money has cleared on their side so that I can close the account,the consultant told me that Prudence Machene is the one who is handling my matter,I was told that she was on another call and she will call me back when she is done,now 15:40 I called again and I was told she left the office and done for the day,this is really frustrating after pay so much money,this is a very stressful situation.