1 reviews | Active since Jun 2015
Bad Bad Bad Wesbank service!!!!!!
I phoned Wesbank Call Centre a week ago to apply for a loan to buy me a car. Please keep in mind I had 2 cars already paid off through Wesbank, so I am on the books and the can see how Good I managed my account as well!!!<br> <br> The Call centre agent, a Lady, took all my details, said she could dee that I had 2 cars already through Wesbank and the account was paid up, but after she took the details of me she came back and told me that I was Declined, I was Like What!!! For what reason then?? <br> <br> She told me over the telephone I did not have enough Debt?? So I told her but Lady I Got debt, she can see she said but that is not enough Debt??<br> <br> This is really ridiculous really!!<br> <br> Hope someone will follow this up with me.
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
Let us also use this occasion to apologise for your regrettable experience because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. Further to our investigation, the contact numbers provided are invalid and are therefore not WesBank specific however your subsequent on-line application was duly received and feedback will be provided as soon as possible. We wish to highlight that as confirmed with you telephonically, our business is no longer structured to provide hypothetical quotations or accept telephonic applications whilst the call centre is best positioned to assist with same once an application is received through our website or through a dealer. For future reference, please complete an application through the website www.wesbank.co.za by providing your most current information and we will revert accordingly.
We trust that this is in order assure you of our best intentions at all times.
Yours faithfully,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
Let us also use this occasion to apologise for your regrettable experience because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. Further to our investigation, the contact numbers provided are invalid and are therefore not WesBank specific however your subsequent on-line application was duly received and feedback will be provided as soon as possible. We wish to highlight that as confirmed with you telephonically, our business is no longer structured to provide hypothetical quotations or accept telephonic applications whilst the call centre is best positioned to assist with same once an application is received through our website or through a dealer. For future reference, please complete an application through the website www.wesbank.co.za by providing your most current information and we will revert accordingly.
We trust that this is in order assure you of our best intentions at all times.
Yours faithfully,
WesBank