CV
Crystal V
1 reviews | Active since Jan 2019
29 Jan 2019, 12:11
BAD BAD BAD BAD SERVICE
what a mission to get through to the re-finance department at Wesbank. i held on for13 minutes to get through to the re-finance department then she transferred me to my consultant and i held on for another 14 minutes before someone else answered the phone to let me know that i must phone back in 20 minutes. Which I did and then i even held on longer than my first call, eventually someone answered and as I was explaining what happened earlier she put the phone down in my ear. I'm fuming this side!!!
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WesBank's replyOfficial
29 Jan 2019, 12:34Dear Crystal V,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS897B8.
Regards,
Patience Ramanugu
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS897B8.
Regards,
Patience Ramanugu
WesBank Service Resolution
WesBank's reply29 Jan 2019, 12:34
Official
Dear Crystal V,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS897B8.
Regards,
Patience Ramanugu
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS897B8.
Regards,
Patience Ramanugu
WesBank Service Resolution