1 reviews | Active since Mar 2009
Bad attitude and insult to my intelligence!!!
Unfortunately, the explanation for requirement for vehicle finance didn't make sense to me because other major banks, with whom I don't bank have all offered me excellent rates of interest. I'm certain that they are not flouting the law or FAIS. I'm sure they know their job, because I sent to them exactly what I sent to you, but Wesbank is only interested in making a fool of it's clients. And it didn't take them a week to give me an answer. It took them less than a day!!!! If those banks were not credible then how are they surviving? I bank with FNB and you have all my statements and proof of everything, yet I had to send to you additional information which I felt was totally unnecessary and an invasion of my privacy because seeing my husband's salary advice was none of your business. The other banks didn't ask to see his bank statement!! I'm fuming, upset and can't understand what takes so long to process an application. Anyway I'm tired of dealing with you. It drains me, stresses me and takes the joy out of my new acquisation. I don't think you have ANY valid excuse for what you are putting me through. Maybe you just get joy out of making people hang on a string.
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
As a service driven organisation, Toyota Financial Service goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. Affordability plays a vital role in establishing if a financial institution can grant a credit agreement to any individual because the same is a compliance and legal requirement. In this instance, Toyota Financial Service had to obtain confirmation that you are not liable for the undisclosed bond that was apparent on your credit profile in order to reassess the application. The success of any application is dependent on the information provided and in view thereof, we are not in a position to comment on the validation processes of other institutions
Please feel free to liaise with the designated representative if further clarity is required in this regard. We assure you of our best intentions at all times.
Regards,
Toyota Financial Service
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
As a service driven organisation, Toyota Financial Service goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. Affordability plays a vital role in establishing if a financial institution can grant a credit agreement to any individual because the same is a compliance and legal requirement. In this instance, Toyota Financial Service had to obtain confirmation that you are not liable for the undisclosed bond that was apparent on your credit profile in order to reassess the application. The success of any application is dependent on the information provided and in view thereof, we are not in a position to comment on the validation processes of other institutions
Please feel free to liaise with the designated representative if further clarity is required in this regard. We assure you of our best intentions at all times.
Regards,
Toyota Financial Service