VR
Venolia R
1 reviews | Active since Apr 2020
25 Apr 2020, 17:37
Bad
During the month of March my employer told us day before payday that they will not be able to pay us. I sent an email to wesbank and they acknowledged my email that I was not able to pay the premium. They added an arrears amount on my car finance account. My salary has been affected and they have not assisted me in any way instead they are making my life hell. I do not appreciate their customer service during the pandemic period. I receive only the UIF TERS.
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WesBank's replyOfficial
28 Apr 2020, 10:30Dear Venolia R
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply28 Apr 2020, 10:30
Official
Dear Venolia R
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution