Bad

I called Toyota financial services yesterday for an enquiry as they financing my car. They claim not to know anything about my car being a write off yet I have proof on my email them asking for documents (incident report and details of my insurance) which I sent on the 22nd June 2022 after speaking to them. I called again after to check if they received everything and then I was then assisted by Sikelela Dube who was so rude and kept on speaking over me and said iam slow and should call again. I am a client who wants clarity and using my own airtime to call and he had the audacity to tell me I was slow. I was not rude or angry the time I was speaking because I wanted help but he had no patience towards me.