Awful experience

Wesbank "offer Covid relief", yet ask for every possible document they could. It's taken me weeks to gather all the documents (I hope), but when I emailed them, the reply I got was that I cannot request on behalf of their customer. According to them the customer is actually the finance lady at the car dealership where I app**** for financing. It takes days for anyone to get back to you (you can hold forever with the call centre and I don't have money to keep putting in airtime). Now my payment is due yet again and still nothing has been done. Someone has not done their job, or ***** has taken place. I need answers.