JB
Jaco B
1 reviews | Active since Jul 2011
16 Sept 2015, 11:12
Awaiting reply on my query
From: Jaco Botes<br> Sent: Thursday: 2015-09-03 10:15 AM<br> To: Booysen, Kagiso<br> <br> Hi Kagiso, <br> <br> Friendly reminder!<br> <br> Regards<br> Jaco Botes<br> Director<br> TMS Consulting PTY (Ltd)<br> *** - Cell<br> <br> From: Jaco Botes<br> Sent: Donderdag 27 Augustus 2015 10:47<br> To: Booysen, Kagiso<br> Cc: Jaco Botes<br> Subject: ***, *** & ***,<br> <br> Good morning Kagiso,<br> Please let me know if this was a once-off rule or can we ask extension for another 3-6 months?<br> <br> ---<br> <br> Regards<br> Jaco Botes<br> Director<br> TMS Consulting PTY (LTD)<br> *** (C)<br> [Email Removed]<br>
Helpful (0)
Replies (1)0
Replies (1)
WesBank's replyOfficial
30 Sept 2015, 12:57Hello wikkie,
Thank you for bringing this matter to our attention.
Let us use this opportunity to apologise for the inconvenience you have experienced because as a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction.
The contact centre staff member was not able to make telephonic contact with you to confirm that we are unfortunately not in a position to extend or alter arrangements once an agreement has been concluded. You may contact Collections Solutions directly on *** or *** however a manager will try to contact you once again to clarify our position.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention.
Let us use this opportunity to apologise for the inconvenience you have experienced because as a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction.
The contact centre staff member was not able to make telephonic contact with you to confirm that we are unfortunately not in a position to extend or alter arrangements once an agreement has been concluded. You may contact Collections Solutions directly on *** or *** however a manager will try to contact you once again to clarify our position.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
WesBank's reply30 Sept 2015, 12:57
Official
Hello wikkie,
Thank you for bringing this matter to our attention.
Let us use this opportunity to apologise for the inconvenience you have experienced because as a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction.
The contact centre staff member was not able to make telephonic contact with you to confirm that we are unfortunately not in a position to extend or alter arrangements once an agreement has been concluded. You may contact Collections Solutions directly on *** or *** however a manager will try to contact you once again to clarify our position.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention.
Let us use this opportunity to apologise for the inconvenience you have experienced because as a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction.
The contact centre staff member was not able to make telephonic contact with you to confirm that we are unfortunately not in a position to extend or alter arrangements once an agreement has been concluded. You may contact Collections Solutions directly on *** or *** however a manager will try to contact you once again to clarify our position.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank