Avoid Wesbank like the Plague they are.

I have been a loyal Wesbank client with no missed payments and an account that is up to date for close to 10 years I was in a motorcar accident on 15 June 2025 due to a tyre burst On 26 June my insurance (through FNB) informed me that my vehicle was written off. On 26 June I wrote to Wesbank to inform them and did not get any response. 27 June - I tried to call the call centre - inoperational. 27 June - X post requesting alternative number. 28 June - I wrote to them again. No response. 30 June - Found an alternative number after getting a call following X post - helpful lady transferred me to a gentleman who helped me get my settlement statement quote - received on 1 July - submitted to insurance 8 July - Received a call from Patience Khunou asking for my insurance broker’s details 9 July - Received email from Patience asking if the payment has been made - it had not / awaiting outcome of accident investigation by Old Mutual investigator 21 July - Approached manager FNB Bergville to assist where possible to get a discount on interest on settlement as the vehicle would be settled in full before the end of the contract - after making enquiries he advised that I need to approach Wesbank Insurance Claims Department to assist 23 July - Received request from my insurance for the settlement quote - sent the one I received on 1 July. Patience sent one too - with a higher settlement value - indicating a higher interest amount - and still indicating charges for CoverPlus. 23 July - Emailed Patience raising a number of concerns - no response. 23 July - Emailed Patience requesting to make a conference call with my broker and I - no response besides automated email - with a number that did not work. 24 July - Wrote another X post expressing extreme disappointment 25 July - Premium for the Vehicle is debited 25 July - Received email from Wiesaal Sallie requesting for information on my complaint - submitted everything to him including screenshots of emails etc. 25 July - Received an email from Maria Motloaetsi - noting my concerns, claiming to have called and asking for proof of payment - I received several calls from ***, when answered there was no response on the other end. None of the concerns I raised were addressed. 28 July - Received a new settlement letter with no breakdown of the interest or anything else - but the figure is exactly the higher settlement quote minus the instalment

Furthermore, I need someone to explain the logic to me of requesting a proof of payment when ZERO of the concerns I raised since June have been addressed. I cannot sign a release form when I have concerns that are unresolved.

I also need someone to explain to me logically how it makes sense that within two weeks the settlement value increased considerably - when both letters were from WesBank - and why am I still paying for CoverPlus when the vehicle was written off - and besides that - when the policy served me no purpose since there would be no shortfall to cover in any event.