KM
Kirsten M

1 reviews | Active since May 2021

18 May 2021, 21:56

AVOID ANY BUISNESS WITH WESBANK THEY ARE ********

Terrible ********* treatment by WesBank and Direct Axis. Receive SMS after SMS stating that they cannot reach me to get proof of comprehensive insurance for my car but I have received no phone calls or emails. When I call I cant get through to speak to anyone and my emails eventually get a response saying they acknowledge the proof of insurance only to get more SMSes stating I need to provide the proof!! Now they have escalated and are threatening to charge me if I don't provide the documents! I HAVE PROVIDED THEM REPEATEDLY WITH REFERENCE NUMBERS TO PROVE IT BUT THEY STILL WANT TO CHARGE ME FOR ADDITIONAL INSURACE COVER WITHOUT MY PERMISSION!!

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Replies (1)
WesBank
WesBank's reply19 May 2021, 09:04
Official
Dear Kirsten M

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
We will be in touch with you to resolve this matter.

Regards,WesBank Service Resolution