KM
Kirsten M
1 reviews | Active since May 2021
18 May 2021, 21:56
AVOID ANY BUISNESS WITH WESBANK THEY ARE ********
Terrible ********* treatment by WesBank and Direct Axis. Receive SMS after SMS stating that they cannot reach me to get proof of comprehensive insurance for my car but I have received no phone calls or emails. When I call I cant get through to speak to anyone and my emails eventually get a response saying they acknowledge the proof of insurance only to get more SMSes stating I need to provide the proof!! Now they have escalated and are threatening to charge me if I don't provide the documents! I HAVE PROVIDED THEM REPEATEDLY WITH REFERENCE NUMBERS TO PROVE IT BUT THEY STILL WANT TO CHARGE ME FOR ADDITIONAL INSURACE COVER WITHOUT MY PERMISSION!!
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Replies (1)WesBank's replyOfficial
19 May 2021, 09:04Dear Kirsten M
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
WesBank's reply19 May 2021, 09:04
Official
Dear Kirsten M
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
