Available Balance not refunded

I have an available balance on my Wesbank account of R1009. This is due to a previous capital reduction that took a while to go through and interest started accruing. I have asked Wesbank multiple times to reduce my outstanding balance by this amount or pay the R1009 to me but no luck. I have now settled my account but want my R1009 paid to me as is owed. <br> <br> I don't get any response from the email service and I am currently out of the country so can't phone the customer call service!! I just need Wesbank to respond and give me a solution!!!