CC
Cristina C
1 reviews | Active since Nov 2020
13 Nov 2020, 09:00
Automotive
I am trying to obtain a RC1 from Wesbank since October for a car that I have paid off more than 10 years ago. I can't get to anyone who is prepared to help. I have sent emails and all I get is an autoreply and nothing goes further. Phoned, and all they say is email us..... round and round.... I am trying to sell this car and without the RC1 I cant do it. Its is very sad that if I wanted finance would be easier than wanting a document from them.
Helpful (0)
Replies (1)0
Replies (1)
WesBank's replyOfficial
13 Nov 2020, 11:48Dear Cristina De Castro,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank Service Resolution
WesBank's reply13 Nov 2020, 11:48
Official
Dear Cristina De Castro,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank Service Resolution