TG
Thandeka G

1 reviews | Active since Dec 2021

14 Mar 2024, 14:07

Auto exec Port Shepstone and Wesbank

We were ****med by Auto Exec Port Shepstone a second hand car dealer in collaboration with Wesbank. Where we bought a Ford Ranger that we got to drive for less than 2 months!!!!! The car had a faulty engine from the get go yet Fred and Else assured us that they would replace the engine as we desperately needed a bakkie, however a botch job was done unknowingly by Fred's nephew and the car further deteriorated. We reached out to Wesbank who offered no solution. We eventually had to take the car to a panel breater where the car stayed without being seen to until Wesbank came to collect. We had called Wesbank for assistance within 3 months but they did not assist instead a **** consultant was sent to mediate who did not assist at all, but rather sided with Fred. We are now in R100 000 debt with Wesbank over a car that we did not drive for more than 2 months!!!!! I am utterly disappointed.

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Replies (1)
WesBank
WesBank's reply15 Mar 2024, 07:49
Official
Dear Thandeka G,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
 
We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution