Audi Financial Services / Wesbank

Audi Financial Services / Wesbank poor customer service. Settled vehicle 11 March 2022. Debit order erroneously deducted by Audit Financial Services on 26 March 2022. Alerted them, but I have been sending emails back and forth since 26 March to get my refund sorted. Unable to access them telephonically. Tried to escalate the matter, then you rather receive an email stating that they have escalated to the relevant department and to allow for 48 hours for a response. It's 11 April already and I am still receiving emails to allow for 3 to 5 working days for payment to reflect - more than 2 weeks to try and get my money back for a debit order that should never even have been deducted in the first place. Dealerships shouldn't be allowed to offer these financial services...it's a *******.