nM
nomsa M
1 reviews | Active since Apr 2015
08 Apr 2015, 15:46
Attitude
I am very unhappy about the service i got from Wesbank,i called to make arrangements regarding my account and the consultant was very slow and Rude,when i complined she hung up on me.<br> I am very disappointed as i have never got this kind of Poor service from Wesbank
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Replies (1)
WesBank's replyOfficial
10 Apr 2015, 12:15Hello Thndeka1985,
Thank you for sharing your concerns and allowing us to investigate the matter. After listening to the recorded call, we agree that the agent did indeed provide poor customer service to you for which we apologise sincerely. We certainly do not take this lightly and have addressed the matter with her and her management.
The relevant management has attempted contacting you however to no avail. An e-mail has been sent and we await your response.
We trust that you find this in order.
Kind regards
WesBank
Thank you for sharing your concerns and allowing us to investigate the matter. After listening to the recorded call, we agree that the agent did indeed provide poor customer service to you for which we apologise sincerely. We certainly do not take this lightly and have addressed the matter with her and her management.
The relevant management has attempted contacting you however to no avail. An e-mail has been sent and we await your response.
We trust that you find this in order.
Kind regards
WesBank
WesBank's reply10 Apr 2015, 12:15
Official
Hello Thndeka1985,
Thank you for sharing your concerns and allowing us to investigate the matter. After listening to the recorded call, we agree that the agent did indeed provide poor customer service to you for which we apologise sincerely. We certainly do not take this lightly and have addressed the matter with her and her management.
The relevant management has attempted contacting you however to no avail. An e-mail has been sent and we await your response.
We trust that you find this in order.
Kind regards
WesBank
Thank you for sharing your concerns and allowing us to investigate the matter. After listening to the recorded call, we agree that the agent did indeed provide poor customer service to you for which we apologise sincerely. We certainly do not take this lightly and have addressed the matter with her and her management.
The relevant management has attempted contacting you however to no avail. An e-mail has been sent and we await your response.
We trust that you find this in order.
Kind regards
WesBank