Atrocious service
<p>A family member financed a generator thru WB in November. It packed up twice before end of Dec 2015. Legal depart entry has not resolved this since and seem totally disinterested in helping. Told to stop being a nuisance despite having no power to run equipment for livelihood and pump water to live, no power to cook run the fridge or lights. The only recourse seems to be anger and frustration cos they do not reply to messages or provide feedback. 5 months of waiting is ridiculous. They treat the manufacturer and supplier like the customer. What an inadequate ineffective bunch. Phah.</p>
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WesBank's replyOfficial
11 May 2016, 07:12Good day,
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
We have confirmed that you are not the account holder and as such, we are prohibited from providing feedback to you in the absence of a valid power of attorney. Correspondence has however been forwarded under separate cover to the customer directly.
Kind regards
WesBank
WesBank's reply11 May 2016, 07:12
Official
Good day,
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
We have confirmed that you are not the account holder and as such, we are prohibited from providing feedback to you in the absence of a valid power of attorney. Correspondence has however been forwarded under separate cover to the customer directly.
Kind regards
WesBank