Atrocious customer service for new business

I app**** for leisure trailer finance on the 8th on their online portal. I was pre-approved and was asked to send the supporting documents theough which i did. A few days had passed and no one contacted me or sent me emails. I decided to phone in and ask what the hold up was. I was told that it takes a few days for an FNI to be assigned to a application. So i waited again, again no one phoned after a few days. I phone in again and asked what the hold up is, i spoke to multiple different people and no one could pin point the issue. I had enough after they transferred me to a different department after waiting more than 20 minutes on the line the call dropped. What shocked me was the guy that transferred the call even warned me that the call might drop and if it does. Heres the number to phone. So finally had enough and got a hold of wesbank customer service and i demanded to speak to a manager. The finally put me through to Elony Mtshakazana who promised me that she would resolve this issue within a day maximum two days. On day two at around lunch time i decided to follow up with her to see where we are only to be told the accounts people take very long to reply. She gave me zero updates and quite frankly didnt give a single damn about the urgency of the matter. Finally she got back to me after all the drama with an email address ***. With the drama and urgency in mind, you would expect a customer service manager to address it with who ever shes handing it over to in account to be notified of the situation at hand. This email address has been silent for almost another week. No reply no updates no messages emails or any contact. No follow up from elony to ENSURE customer service has done their job. One word sums it all up. PATHETIC