@Wesbank pathetic non-service

Wesbank. I have been trying for a month to get a duplicate Natis from Wesbank - with NO success. I was promised that my case would be escalated - but have heard nothing. The licensing department will not handle my change of ownership without an original Natis. Wesbank is listed as the title holder, so I have to get the duplicate Natis from Wesbank. Wesbank is listed as the title holder, so I have to get the duplicate Natis from Wesbank - for which I had to pay R423. The frustration levels are so high that they have reached outer space height. Today I have held on for their socalled contact/service centre for at least an hour. They can't find my reference number of my earlier calls, the vehicle number, the VIN; N.O.T.H.I.N.G!!! Presumably they are hoping I will go away. Be assured @Wesbank, I am NOT going away. Actually, 1 star is too many for them; they should get ZERO stars.