1 reviews | Active since Nov 2013
Arrears added on my account
My account's payment method was changed from automated debit order to manual debit order payment in November and December 2014, and then changed back to automated debit order in January 2015. Ashley was the person who did the changes. In February 2015 I noticed that the debit order didn't go through, I then called wesbank to ask why the debit order didn't go through. I didn't get a satisfactory answer and then a manual debit order was agreed upon and went through as discussed. I notice that there's arrears added on my account, what is the reason behind these added arrears? Surely something went wrong when the payment method was changed from manual to debit, which can never be my fault. There has been enough money on my account to cover for the car monthly premium since the 25th Jan 2015.<br> <br> CAN SOMEONE INVESTIGATE THIS ISSUE AND CANCEL THE ARREARS ADDED ON MY ACCOUNT? I CAN NOT BE PUNISHED FOR SOMETHING THAT WENT WRONG WITH WESBANK'S STAFF OR SYSTEM.
Thank you for bringing this matter to our attention affording us the opportunity to assist.
The relevant manager has been in contact with you to confirm that we are currently investigating the reason for the debit order not going of your account. We would keep you updated until the matter is resolved.
We trust this matter was handled to your satisfaction.
Yours faithfully,
WesBank
Thank you for bringing this matter to our attention affording us the opportunity to assist.
The relevant manager has been in contact with you to confirm that we are currently investigating the reason for the debit order not going of your account. We would keep you updated until the matter is resolved.
We trust this matter was handled to your satisfaction.
Yours faithfully,
WesBank