nM
nomsa M

1 reviews | Active since Nov 2014

22 Oct 2015, 09:52

Arrears

have been a loyal client to Wesbank for 3years,i went on maternity leave this year,and i called Wesbank to advise them and to make arrangements for lesser payments as my salary would decrease,i was told that such arrangements could not be made.My account then fell into arrears as i could not afford to pay the full instalment. Since then i have been paying more than my original instalment,but to my surprise Wesbank sent someone for the collection of the whole arrears or the car. <br> <br> I am very disappointointed in Wesbank and their loyalty and services they have offered to me.

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Replies (1)
WesBank
WesBank's reply27 Oct 2015, 17:19
Official
Hello Nomizi1985,

Thank you for sharing your experience affording us the opportunity to investigate the matter. Whilst we understand your dilemma, WesBank is not in a position to restructure your agreed payment schedule. We however have agreed on a repayment arrangement in an attempt to alleviate your burden.

We trust that the matter was handled to your satisfaction.

Kind regards
WesBank

Best regards,