Arrear Amounts

West Bank consultants have no empathy towards long standing clients at all. Being a self employed man living hand to mouth. Covid and the lockdown hasn't been very kind, however we keep fighting and pushing on to overcome the effects. I have a Car financed by Wesbank, my account is in arrears by R 9700.00 not sorted out yet but I have been paying my installments with an extra R800/1200 on my normal installment. Please bare in mind i am currently unemployed but i stick to my monthly installement. Please note i have been a client of wesbank since 2012 of which i settled my 2 cars and never defaulted on payments before /until Covid happened. I have continued paying but I get harassed and being told my car will be taken or i should voluntary surrender the car however i still pay my normal installment. Are the banks not supposed to take care of us as their clients who are going through difficult times as we lost our jobs due to Covid but still make plans to pay the monthly installments?