EK
Ernst K
1 reviews | Active since Mar 2010
19 Aug 2015, 11:13
Arogant unhellpful consultant
I was just on the line with a call center consultant at Wesbank. I was trying to find out whether I had previously given marketing consent to them or not. The guy didn't understand my request at all and when I asked to speak to his supervisor, I was told no, he was handling my call. Eventually he asked me to hold the line and I asked for his supervisor again. Then he put me on hold, came back, said yes they have consent but still no supervisor. I do not know if I can trust what this guy told me and I cannot believe that this is how Wesbank chooses to treat paying customers. What a joke...
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WesBank's replyOfficial
07 Sept 2015, 13:28Hello ernstk,
Thank you for bringing your concerns to our attention and affording us the opportunity to address same.
As a service driven organization, we go to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when your experience falls short of this aspiration. Direct contact has been made to clarify that corrective measures were taken as the agent in question was only recently employed and was not fami**** with concept.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing your concerns to our attention and affording us the opportunity to address same.
As a service driven organization, we go to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when your experience falls short of this aspiration. Direct contact has been made to clarify that corrective measures were taken as the agent in question was only recently employed and was not fami**** with concept.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
WesBank's reply07 Sept 2015, 13:28
Official
Hello ernstk,
Thank you for bringing your concerns to our attention and affording us the opportunity to address same.
As a service driven organization, we go to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when your experience falls short of this aspiration. Direct contact has been made to clarify that corrective measures were taken as the agent in question was only recently employed and was not fami**** with concept.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing your concerns to our attention and affording us the opportunity to address same.
As a service driven organization, we go to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when your experience falls short of this aspiration. Direct contact has been made to clarify that corrective measures were taken as the agent in question was only recently employed and was not fami**** with concept.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank