Ardeous WESBANK VEHICLE Finance application

Car finance application VERY ARDEOUS, app**** 3 times on 3 different platforms as guided by Wesbank staff and YET NO APPLICATION VISIBLE on their system. Two weeks ago I app**** on FNB's online banking website. When I enquired with FNB Private suite I was transferred to Wesbank and spoke to a employee who then advised me to apply directly on WESBANK's website. I did that and yet my application for car finance could not be traced as the system showed I have NEVER app****. I then called ONCE AGAIN and spoke to a another WESBANK employee on 'WESBANK DEALERSHIP PURCHASE' number found on the FNB app. Then I was advised to apply on Digital platform and send my OTP ,which I did on advice ONCE AGAIN from an WESBANK employee. I then got a response on my email saying ONCE AGAIN that NO APPLICATION FOR CAR FINANCE could be found. I have app**** for Motorvehicle finance on FNB online as well as ,as advised by WESBANK staff ,directly on Wesbank website AND via the digital portal and I am so frustrated as it seems no one that has advised me thus far has steered me into the right direction. I also had my previous vehicle financed through WESBANK,but the amout of frustration thay I,as a FNB client have to go through, is ridiculous. I have been at the dealership and have 'chosen' the car I want but I am not getting proper advise and might lose out on a great deal.