Approved fixed rating still not adjust after wrong capture

<p>I've bought 3 x new Suzuki swifts from Suzuki Montana. On signage of agreement it was approved for a fixed rate of 11%. Since then I've notice that it was not captured as fixed and is currently at 12.25%. Numerous telephone calls and empty promises from the FNI for Suzuki it is still not fixed after 16 months.. Since I'm a loyal Wesbank Customer I' m not used to this kind of service and would like for the problem to be fixed and overcharged interest to be rectified on my accounts</p>