BLW
Barry L. Ward
1 reviews | Active since Dec 2015
23 Dec 2015, 13:33
Application submitted PRV***.
I refer to the above on going saga, I am unable to obtain anything from private Finance, I was told that my application had been declined due to the fact that I am not a SA Citizen, I have been a Permanent Resident since 1961.<br> My vehicle was financed with Wesbank in my Company''s name, I wish to refinance into my own name, but I am told that I must go through a dealer, I have also requested for details of TCF with no reply.
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WesBank's replyOfficial
24 Dec 2015, 08:18Hello BarryLWard,
Thank you for bringing this matter to our attention and affording us the opportunity to investigate and provide feedback.
A WesBank representative has communicated with you and we will remain in contact until the matter regarding your finance application is resolved.
WesBank strives to deliver only positive experiences when it comes to Customer Service. We always place great emphasis on customer service and it is for this reason that we will go to any length to ensure customer satisfaction. It is therefore extremely disappointing when we fall short of this goal and we can assure you that this was dealt with internally.
Please accept our sincere apologies for the frustration caused
Thank you for bringing this matter to our attention and affording us the opportunity to investigate and provide feedback.
A WesBank representative has communicated with you and we will remain in contact until the matter regarding your finance application is resolved.
WesBank strives to deliver only positive experiences when it comes to Customer Service. We always place great emphasis on customer service and it is for this reason that we will go to any length to ensure customer satisfaction. It is therefore extremely disappointing when we fall short of this goal and we can assure you that this was dealt with internally.
Please accept our sincere apologies for the frustration caused
WesBank's reply24 Dec 2015, 08:18
Official
Hello BarryLWard,
Thank you for bringing this matter to our attention and affording us the opportunity to investigate and provide feedback.
A WesBank representative has communicated with you and we will remain in contact until the matter regarding your finance application is resolved.
WesBank strives to deliver only positive experiences when it comes to Customer Service. We always place great emphasis on customer service and it is for this reason that we will go to any length to ensure customer satisfaction. It is therefore extremely disappointing when we fall short of this goal and we can assure you that this was dealt with internally.
Please accept our sincere apologies for the frustration caused
Thank you for bringing this matter to our attention and affording us the opportunity to investigate and provide feedback.
A WesBank representative has communicated with you and we will remain in contact until the matter regarding your finance application is resolved.
WesBank strives to deliver only positive experiences when it comes to Customer Service. We always place great emphasis on customer service and it is for this reason that we will go to any length to ensure customer satisfaction. It is therefore extremely disappointing when we fall short of this goal and we can assure you that this was dealt with internally.
Please accept our sincere apologies for the frustration caused