SS
Shana S
1 reviews | Active since Mar 2009
25 Feb 2016, 11:30
application form
Is it not the responsibility of Wesbank/FNB to either mail me an application or take my account information and see this through from start to finish????<br> The year is 2016! Surely it's within the capabilities of a top bank to carry out my request seamlessly and professionally!<br> <br> I'm extremely upset as it is and now you're fobbing me off , expecting ME , THE CUSTOMER, to do your work????<br> <br> NOT ACCEPTABLE!<br> <br> <br> <br> From: \Louw, Clayton\" <br> To: [Email Removed] <br> Sent: Wednesday, 24 February 2016, 14:10<br> Subject: RE: Credit life - Hello Peter Request<br> <br> Boxbe Louw, Clayton [Email Removed] is not on your Guest List | Approve sender | Approve domain <br> <br> Good day Miss Stegmann<br> <br> My sincerest apologies for the delayed response on this matter, it's completely my fault.<br> <br> Herewith the contact details for the two companies with which the policies can be activated. If you have any problems, please let me know. Feel free to contact directly in need.<br> <br> Regent Life : ***<br> International Underwriters : ***<br> <br> <br> Yours sincerely,<br> <br> Clayton Louw<br> Service Resolution<br> <br> SR Signature "
Helpful (0)
Replies (1)0
Replies (1)
WesBank's replyOfficial
03 Mar 2016, 16:08Hello schauber,
Please accept our sincerest apologies for the manner in which your request has been handled thus far.
As a service driven organization we pride ourselves in constantly providing excellent service. The staff new member which was assigned to assist you has been addressed for the bad conduct provided thus far, as this is definitely not our process.
A staff member from our Insurance Department will be contacting you shortly to assist in adding the required Insurance policy to your profile.
Once again, our sincerest apology for the huge delay thus far.
Yours sincerely,
WesBank
Please accept our sincerest apologies for the manner in which your request has been handled thus far.
As a service driven organization we pride ourselves in constantly providing excellent service. The staff new member which was assigned to assist you has been addressed for the bad conduct provided thus far, as this is definitely not our process.
A staff member from our Insurance Department will be contacting you shortly to assist in adding the required Insurance policy to your profile.
Once again, our sincerest apology for the huge delay thus far.
Yours sincerely,
WesBank
Best regards,
WesBank's reply03 Mar 2016, 16:08
Official
Hello schauber,
Please accept our sincerest apologies for the manner in which your request has been handled thus far.
As a service driven organization we pride ourselves in constantly providing excellent service. The staff new member which was assigned to assist you has been addressed for the bad conduct provided thus far, as this is definitely not our process.
A staff member from our Insurance Department will be contacting you shortly to assist in adding the required Insurance policy to your profile.
Once again, our sincerest apology for the huge delay thus far.
Yours sincerely,
WesBank
Please accept our sincerest apologies for the manner in which your request has been handled thus far.
As a service driven organization we pride ourselves in constantly providing excellent service. The staff new member which was assigned to assist you has been addressed for the bad conduct provided thus far, as this is definitely not our process.
A staff member from our Insurance Department will be contacting you shortly to assist in adding the required Insurance policy to your profile.
Once again, our sincerest apology for the huge delay thus far.
Yours sincerely,
WesBank
Best regards,