Appauling lack of communication

I have been in contact with *** since15 January 2024, to assist me with the RC1 document of my Venter Trailer.Subject: *** (CID:bjft7nyxvr4dbxgkkf They have requested money , twice, which I have paid. Then they told me that the trailer's license was in arrears and therefore they cannot assist me. I have sent proof that the license was not in arrears, and request them to proceed. That was on 28 Feb 2024. Since then there is no real communication. I only get a computerised read receipt and an email that states that some-one will contact me within 48 to 72 hours. Nothing happens, the response time is now past 72 DAYS, never mind HOURS.