GM
Gareth M
1 reviews | Active since Jun 2009
13 Jul 2015, 16:52
Apparently no one reads emails at Wesbank
I submitted an application for vehicle refinancing on 6 July 2015, and received an automated e-mail saying to expect response within 6 working hours. No feedback received.<br> <br> I e-mailed on 9 July 2015 to follow up. No feedback received.<br> <br> I spoke to my private banker and he said he would follow up. No feedback received.<br> <br> I am disgusted by the level of service I have received. This is absolutely pathetic and I will be taking my business elsewhere.
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WesBank's replyOfficial
20 Jul 2015, 10:02Hello kr1tikalmas,
Thank you for bringing this matter to our attention and affording us this opportunity to look into the inquiry.
Let us also use this opportunity to humbly apologise for this poor service delivery and the inconvenience you have experienced. To that end, a direct contact person has been allocated to you whilst we await the documents that have been requested.
We hope that our efforts have not only restored your faith in WesBank but have earned us your continued patronage.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us this opportunity to look into the inquiry.
Let us also use this opportunity to humbly apologise for this poor service delivery and the inconvenience you have experienced. To that end, a direct contact person has been allocated to you whilst we await the documents that have been requested.
We hope that our efforts have not only restored your faith in WesBank but have earned us your continued patronage.
Yours sincerely,
WesBank
WesBank's reply20 Jul 2015, 10:02
Official
Hello kr1tikalmas,
Thank you for bringing this matter to our attention and affording us this opportunity to look into the inquiry.
Let us also use this opportunity to humbly apologise for this poor service delivery and the inconvenience you have experienced. To that end, a direct contact person has been allocated to you whilst we await the documents that have been requested.
We hope that our efforts have not only restored your faith in WesBank but have earned us your continued patronage.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us this opportunity to look into the inquiry.
Let us also use this opportunity to humbly apologise for this poor service delivery and the inconvenience you have experienced. To that end, a direct contact person has been allocated to you whilst we await the documents that have been requested.
We hope that our efforts have not only restored your faith in WesBank but have earned us your continued patronage.
Yours sincerely,
WesBank