Appalling service, poorly designed customer interface, unbelievable delays

I needed a cross-border letter, so logged on and requested one, but it didn't arrive. I phoned Wesbank and what a disaster.... I used the number on the website, which put me through the usual questions, then put me in a queue for 10 minutes and cut me off. I tried again and got 'collections'. I tried again and got the same. The man at Collections put me onto Customer Service, where I waited again and was finally answered. 25 minutes to get to speak to a consultant! Hence the 1-star rating.

However kudos to Ursula in Customer Service was great - efficient and personable, and sorted out my issue in no time at all.